We want you to be happy with what you buy. This page explains when you can return something and how refunds work.
Returns within 7 days
You may return most products within 7 days of delivery if:
- The product is unused and in its original condition
- All original packaging, manuals, cables and accessories are included
- The invoice or order number is available
Damaged or wrong items
If your order arrives damaged, or you receive the wrong item, tell us within 48 hours of delivery. Send a photograph on WhatsApp and we will arrange a replacement or a full refund, including any delivery charge. You will not pay return courier costs in this case.
Items we cannot take back
- Products damaged by misuse, incorrect voltage, water or physical impact
- Consumables such as ink, toner and memory cards once the seal is broken
- Custom assembled computers built to your specification
- Products where the serial number has been removed or altered
- Installed CCTV systems, once cabling and fitting work has been carried out
Manufacturer warranty
Warranty claims are separate from returns. Most products carry a manufacturer warranty of one to three years. Bring the product to our Tilak Road shop with the invoice and we will handle the warranty process for you.
How to start a return
- Call or WhatsApp us on +91 95031 13480, or raise a complaint from your account on this website
- Tell us the order number and what the problem is
- We will confirm whether to bring it in or arrange a pickup
Refunds
Once we receive and check the returned product, refunds are processed within 5 to 7 working days.
- Online payments are refunded to the original payment method
- Cash on delivery orders are refunded by bank transfer or UPI
- Your bank may take a further 3 to 5 working days to show the credit
Contact us
Ezee Computer Shoppee
P.H. Market, Tilak Road, Opp Sanmitra Urban Bank, Akola 444001
Phone: +91 95031 13480
Email: ezeecomputerakl@gmail.com
Hours: Mon-Sat, 9:30 AM – 9:00 PM
GSTIN: 27AADPQ9032H1ZK